Job Summary

We are looking for an enthusiastic Bartender to provide an excellent guest drinking experience

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Location: Nairobi, Karen

Department: Food and Beverage

Function: F&B Service

Reports to: Supervisor- Assistant Manager, Outlet Managers

Financial Accountability:Minimize and control cost of beverages through ordering process.

Conditions of Work: Will be determined by the management depending on operational requirements

Role Overview

  • Is honest, reliable, professional, competent and knowledgeable.
  • Should be flexible and ready to work any shift given as per the requirement of the Outlet and adhere to company service standards.
  • Ensure beverages are delivered as per standards and SOP’s
  • Follow standards as stated by the department accordance to company policy

Main Duties: 

  • To always embrace the Hemingways policy
  • Ensure guests live the “Ultimate Experience”
  • To follow proper payroll and uniform procedures.
  • To handle all monies and keep bank floats from the hotel.
  • To requisition, pick up, verify, and store all requisitions for juices, soft drinks and food items used for the bar areas.
  • To stock the bar areas with, juices, soft drinks, glassware and condiments.
  • To develop a complete working knowledge of the menu items and their ingredients and preparation.
  • To develop a complete working knowledge of all products served by the bar, i.e. mocktails, specialty drinks, etc.
  • To understand the menu and the daily specials as well as what is not available.
  • To maintain all par stocks during service.
  • To ensure that all details of service are performed properly and that every guest receives the highest quality of service.
  • Ensuring bar area is cleaned and well maintained.
  • Keep bar records and files well updated.
  • Monitor temperature records, recipes and daily availabilities up to date.
  • Minimize and control breakage
  • Be creative and innovative during low seasons and high seasons to drive revenue by upselling Food, beverages, cocktails and mocktails
  • To utilize the hotel’s computer system ringing up sales, printing checks, closing checks and completing closing readings.
  • To ensure proper mixing, blending, etc. of drinks.
  • To service all drinks for service bar area, guests and the bar area.
  • To keep the bar area neat and tidy at all times clearing dishes and glassware whenever possible.
  • To ensure that the bar is stocked and all side opening and closing duties are completed.
  • To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
  • To report any accident immediately, no matter how minor, to a manager.
  • To respond properly in any hotel emergency or safety situation.
  • To perform other tasks or projects as assigned by hotel management.
  • To carry trays, bus and reset tables with linen, china, glass and silver if requested
  • To handle any problem that may arise informing a manager of the problem and how it was resolved..
  • To participate in service activities when needed.
  • To present grooming according to the hotel standards.
  • To attend all the training subjects to the service colleagues and follow all rules and policies of the hotel
  • To be flexible in assisting around different areas of the hotel in response to business and client needs.
  • To identify potential problems and ask for assistance before breakdown occurs
  • To provide lateral service within the hotel whenever needed
  • Coordinate and respect decisions by the team leader
  • Provide bar related trainings for the service staff
  • To provide lateral services or any other duties allocated by your superiors within the hotel whenever needed

Qualifications

Essential:

  • Tertiary Education or Equivalent
  • 5* hotel experience
  • Computer skills
  • Able to manage stress

Desirable:

  • Should have over one year experience in similar position
  • Is able to do night shift
  • Effective communication within the coordinating departments
  • Foreign Language skills
  • Multi task orientation

Experience

Essential:

  • Ability to handle large restaurants and guest volumes on a daily basis.
  • Should be able to work under pressure in a customer service environment

Desirable:

  • 2 year minimum experience working in a multi cultural / 5 star hotel environment.

Skills

Essential:

  • Well versed English communication and writing skills.
  • Computer skills
  • Good telephone skills
  • Complaint handling skills

Desirable:

  • Ability to pass proficiency test exams provided by the Department.

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