Betin IT Technician Job in Nairobi, Kenya 2019

Betin

Position: IT Technician

Reporting to: ICT Manager

Location: Nairobi but he/she will be required to travel upcountry

Salary: 45,000.00

Contract duration: 6 months (renewable based on performance)

Probation period: 3 month

Responsibilities:

  • Install, configure, update and maintain computer hardware operating systems and applications.
  • Monitor and maintain computer systems, self-service machines and networks, both in the office and Betin shops.
  • Talk staff/shop agents through a series of actions, either face to face or over the telephone or by remote assistance to help set up systems or resolve issues.
  • Troubleshoot system and network problems and diagnose and solve hardware/software faults.
  • Provide support, including update when needed and follow procedural documentation.
  • Set up new user’s accounts and profiles and deal with password issues.
  • Making sure that only allowed software is installed.
  • Add value to tickets before escalating to higher technical departments/ Third Parties.
  • Work continuously on a task until completion (or referral to Third Parties, if appropriate).
  • Manage and keep record of all IT company assets.
  • Provide support via remote assistance tools to direct Betin shops and frenchises.
  • Monitor the Company’s IT Infrastructure and proactively escalate to other IT Teams and/or Third Parties.
  • This is a varying shift position. You will be expected to work shifts occurring at varying times of the day, varying days of the week according to the local labour law provisions.
  • Perform any other duty that may be assigned from time to time.

Desired Skills and Experience:

  • A minimum 3 years’ experience in an IT support environment.
  • A valid driving license and “clean” driving record.
  • Experience in troubleshooting Internet Connectivity (WAN and VPN)
  • Ability to communicate with IT users & all levels of business
  • Experience with an online gaming company is a plus, but not essential
  • Applied learning
  • Aligning Performance for Success
  • Working in a successful team
  • Planning and Organizing

Technical / Professional Knowledge and Skills

  • Develop technical requirements
  • Maintain equipment/software inventory
  • Apply problem solving techniques
  • Administration of Microsoft Active Directory, Account users and e-mailboxes
  • Knowledge of Windows and Linux Desktop OS
  • Knowledge of Microsoft Office Suite
  • Knowledge of networking concepts
  • Strong analytical troubleshooting skills for IT
  • Good awareness of IT data security standards
  • PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity – ethernet, TCP/IP and VPN

Interested candidates to apply to jobs@betin.co.ke quoting the position as the subject by Monday 25th February 2019.