Directline Assurance Company Limited

Vacancy Advertisement

We are looking for a motivated and qualified professional to fill the position of Registry Officer.

Overall Purpose of the Job: Registry Officer is responsible for managing and providing leadership to the Registry Team/Section and ensuring that all registry functions are conducted and delivered in an accurate and timely manner.

Key Roles and Responsibilities

  • Supervise the Records Management Clerks and co-ordinate registry procedures and activities.
  • Develop, maintain and update the manual and electronic filing system to suit the company requirements and overall records management.
  • Advice the management on appropriate filling systems, equipment, accessories required in the registry.
  • Ensure retrieval and delivery of physical files to various departments is made against an approved printed request.
  • Ensure all physical files issued to various departments are collected and returned back to the registry at the end of each day and appropriately filed back.
  • Ensure incoming files are bar-coded as received for file away.
  • Ensure tidiness and cleanliness of the Registry/Filing Room.
  • Ensure files reflected in the release screen are collected for file away.
  • Sort and determine out-grown files for split/and or create new box files.
  • Ensure all files are bar-coded and that a correct replacement is done in case of a split, loss and or tear.
  • Manage and update the file data ensuring correct numbering and claim ranges.
  • Approve removal of un-requested files (where cases applies) and keep a track to ensure their return.
  • Receive, sort, archive and retrieve (from archive) when all sales policies and customer needed audit forms.
  • Report missing/misplaced file/s; initiate a search and report when found.
  • Carry out proper archive and retrieval procedures for closed claims and legal files.
  • Assist in file pull-out and file-away.
  • Any other responsibilities will be communicated to the Officer from time to time

Person Specifications

Academic Qualifications

  • University degree or Diploma in Library Information Services or its equivalent from an institution recognized by Commission for Higher Education.

Professional Qualifications

  • Member of a Professional body
  • Certificate of Insurance (COP)
  • AIIK Diploma/CII Diploma or any insurance related qualification will be an added advantage


  • MUST have at least three (3) years Registry/Library experience in a busy commercial environment

Skills and Attributes

  • High attention to detail and excellent analytical skills
  • High integrity and ethical level; Able to maintain utmost confidentiality of information in their possession
  • Excellent communication, interpersonal, negotiation and presentation skills
  • Self-motivated, confident and outgoing personality.

Application Instructions

If you qualify for the above advertised role, kindly send us a detailed CV and Application Letter clearly demonstrating your fit as per the roles & responsibilities and the person specifications (academic/professional qualifications, experience, skills & attributes) listed above.

Applications that do not conform to the Application Instructions will not be considered.

Kindly send your application documents to to reach us on or before 5.00pm Friday, 24th January 2020.