The Role Responsibilities

End to End Case Management of Grievance Cases

  • Work with Head, ER Kenya & EA and HHR East Africa  to agree on the grievance representative/s to review/ investigate and process the grievances.
  • Plan for Grievance Hearing including issuing hearing invite/statement of complaint.
  • Conduct the Grievance hearing or support the Grievance representative to conduct the Grievance hearing as the case may be.
  • Complete analysis of data/facts and reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
  • Update ERCMS at the initiation and conclusion of Grievance.
  • Update relevant stakeholders with key findings including any disciplinary actions recommended.

End to End Case Management of Disciplinary Cases

  • Level of Involvement and support with the Investigations phase based on case nature and complexity.
  • Conduct due fact finding and investigatory interviews including preparation of witness statements and investigation report.
  • Make arrangements for the Disciplinary Hearing including identifying the panel  issuing hearing invite/statement of disciplinary case and provision of evidence.
  • Conduct of the Disciplinary hearing through supporting the hearing manager as required.
  • Complete analysis of data/facts and reach a fair and consistent conclusion which minimises the risk to the Bank.
  • Update relevant stakeholders with key findings and any relevant information, including any recommendations.
  • Update ERCMS at the initiation of the hearing and conclusion of disciplinary hearing and/or appeal.
  • Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential P3 impact.

Collective ER Management

  • Develop and manage the Bank’s relationships with employee representative bodies in order to support employee engagement, business performance and the Bank’s broader social responsibility priorities.
  • Manage collective disputes, diffuse business disruptions and ensure that appropriate business contingency plans are in place.
  • Undertake collective consultation as required (e.g. collective redundancies, outsourcing, M&A, etc).

Effectively manage key stakeholder relationships.

  • Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
  • Build internal networks with HRBPs and business stakeholders where required.
  • Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country
  • Collaborate with Labour Ministries development and application of government policy.

Managing employee-related risk

  • Provide commentary emerging ER Matters and escalate country ER risks based on trends or any new findings/issues.
  • Understand current local employment and discrimination law/case developments and be able to anticipate implications for the Bank.
  • Create and implement suitable actions to mitigate identified risks
  • Work with HR Legal and external counsel with respect of data disclosure requests, litigation cases and preparation for/ appearance at Labour Court/Employment Tribunal.

Support Education and Training of HR and Line Managers

  • Together with the Cluster/Regional ER Head proactively support, advise update, educate and train HRBPs and line managers across the ER product areas.

Our Ideal Candidate

 

Qualifications and Skills

Essential

    • Bachelor’s degree in Social Sciences preferably LLB from Recognized University
    • ER specialist, with a minimum of 5-6 years of work experience.
    • Proven track record and in-depth experience of ER investigations and case management.
    • Strong understanding of the local legislative and regulatory landscape
    • Effective networker and organizational influencer
    • Commercially astute
    • Strong collaboration
    • Ability to clearly and accurately analyse, interpret and communicate relevant and complex information
    • Good coaching, networking, influencing & negotiating skills.
    • Ability to assess risk & identify pragmatic solutions in context of conflicting demands.
    • Ability to develop & gain credibility within the organization in respect of ER expertise.
    • Role model and champion the Bank’s values and behaviours

Desirable

  • Experience in an international professional services/ banking environment.
  • Proven experience in working in a complex matrix, with demanding and fast paced client groups.
  • Experience of ER product & policy development.
  • Involvement in collective ER issues e.g. collective communication & consultation in non-unionized environments, TU/Works Council stakeholder management, collective bargaining, etc

Method of Application

Interested and qualified? Go to Standard Chartered Bank Kenya on scb.taleo.net to apply