Hotel Front Office Admin Job in Nairobi, Kenya 2019

Job Title: Front Office Admin – Hotel

Location: Nairobi

Nature of Work: Full time

Salary Range: 25K (Accommodation Provided)

Key Duties & Responsibilities

  • Greet clients and visitors with a positive, helpful attitude
  • Handle the Front Office Fidelio System in regards to client’s bookings and inquiries
  • Attending to telephone calls and transferring them to the respective extensions
  • Receive clients’ rent in the absence of the Finance and Admin Manager
  • Assisting in Apartment inspections
  • Handle guests’ check-ins and check outs as per the Check In Procedures
  • Sending the ‘Guest Feedback Survey’ to the guests through email upon check out and keeping a log for the same
  • Filing and retrieval of documents
  • Preparing of Purchase Orders using Materials Control Software
  • Ensuring the Admin office is always tidy and well organized
  • Assisting clients in finding their way around the premises
  • Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
  • Answering phones in a professional manner, and routing calls as necessary
  • Assisting colleagues with administrative tasks
  • Provide excellent customer service
  • Scheduling appointments
  • Any other duty as may be given from time to time


  • Certificate in Hotel Management – Front Office Operations
  • Working experience in Fidelio System
  • Working experience in Materials Control Software
  • Two years working experience in Hotel Front Office/Hotel Reception
  • Prior experience in a hotel or apartments a must
  • Consistent, professional in dress and manner
  • Excellent written and verbal communication skills
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Good time management skills

If you meet the above qualifications, skills and experience send CV only to

Only shortlisted candidates will be contacted.