Hotel Front Office Admin Job in Nairobi, Kenya 2019
Job Title: Front Office Admin – Hotel
Location: Nairobi
Nature of Work: Full time
Salary Range: 25K (Accommodation Provided)
Key Duties & Responsibilities
- Greet clients and visitors with a positive, helpful attitude
- Handle the Front Office Fidelio System in regards to client’s bookings and inquiries
- Attending to telephone calls and transferring them to the respective extensions
- Receive clients’ rent in the absence of the Finance and Admin Manager
- Assisting in Apartment inspections
- Handle guests’ check-ins and check outs as per the Check In Procedures
- Sending the ‘Guest Feedback Survey’ to the guests through email upon check out and keeping a log for the same
- Filing and retrieval of documents
- Preparing of Purchase Orders using Materials Control Software
- Ensuring the Admin office is always tidy and well organized
- Assisting clients in finding their way around the premises
- Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs
- Answering phones in a professional manner, and routing calls as necessary
- Assisting colleagues with administrative tasks
- Provide excellent customer service
- Scheduling appointments
- Any other duty as may be given from time to time
Requirements
- Certificate in Hotel Management – Front Office Operations
- Working experience in Fidelio System
- Working experience in Materials Control Software
- Two years working experience in Hotel Front Office/Hotel Reception
- Prior experience in a hotel or apartments a must
- Consistent, professional in dress and manner
- Excellent written and verbal communication skills
- Competency in Microsoft applications including Word, Excel, and Outlook
- Good time management skills
If you meet the above qualifications, skills and experience send CV only to jobs@britesmanagement.com
Only shortlisted candidates will be contacted.