Job Vacancies: Loans Collection Call Center Agents

Salary Range: Ksh. 18,000 – 20,000

Location: Nairobi

Our client, an international organization who is a leading provider of Loans collection services is seeking to recruit Loans Collection call center agents.

Duties and Responsibilities

  • Contacting & Interacting with Debtors via telephone.
  • Collecting repayment on debts.
  • Acknowledging reasons for late payment.
  • Ensuring the resolution of delinquent accounts.
  • Tracking outstanding debts.
  • Making plans on recovering owed money.
  • Negotiating payoff deadlines and repayment plans with clients.

Qualifications and Experience

  • Have at least 1 to 2 years’ experience working as a debt collector.
  • Certificate/diploma or equivalent level of education
  • MUST have an android smartphone and in good working conditions.
  • Good in spoken English and local languages.
  • Have good communication skills.
  • Acknowledge basic debt collection process on loan App.
  • Must possess strong interpersonal skills, verbal, and written communication skills and most importantly empathy.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.

How to Apply

To apply send your CV to: applications@flexi-personnel.com latest by 20th October 2021.

Indicate the role and salary expectations which is within the provided budget on the email subject.

NB: Flexi Personnel does not charge candidates for job placement