Job Position: Telesales Representatives

Industry: Microfinance

Location: Nairobi, Kenya

Salary: Ksh 20,000 to 40,000 depending on experience and subject to sales.

Job Summary: Our client, a leading microfinance organization in Nairobi is looking to hire a reliable and qualified candidate to fill in the Tele-sales representatives position.

Roles and responsibilities

  • Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process.
  • Develop and maintain relationships with business owners, individuals, corporate executives and influential personnel with clients.
  • Administer all clients’ queries on financial issues, manage effective resolution of all customer complaints.
  • Improving visibility and brand image of the company.
  • Directly selling and promoting company products to the assigned markets using mobile phones and sms.
  • Acquisition & customer portfolio management
  • Marketing products and services on a daily basis to prospective customers


  • Bachelor’s degree or Diploma in business administration, accounting or any other related field.
  • More than 2 years in the relationship officer/tele sales representative in MFIs would be the most favorable.
  • Must have had experience in a microfinance setup dealing with Logbook loans
  • Must be fully aware of the Loan process of a Logbook Loan
  • Applicants must be a closer person (able to convince and close a sale)
  • Good communication skills
  • Good interpersonal skills.
  • Able to work well in a team

How to Apply

Interested and qualified candidates to apply through on or before 30th September 2022 quoting the job title and the salary expectation on the subject line.

Please note Workforce Africa does not charge candidates for job placement.