No of Positions: 8

DUTIES AND RESPONSIBILITIES:

  • Supervise call centre agents.
  • Report to the call centre manager.
  • Ensure calls are responded to at the appropriate time.
  • Resolve and escalate customer’s issues on time.
  • Carry out any other duties as when required by management.

Job requirements

  • Bachelor’s Degree a plus
  • At least 1 year experience in customer care.
  • Must be an excellent communicator both in written and spoken. Proficient in Swahili & English, French and Arabic are an added advantage.
  • Strong coordination skills and strategic mindset towards social media management.
  • Express communication, teamwork and collaboration skills.
  • Ability to solve problems, think logically, and strive for development and continuous learning.
  • Ability to work on multiple tasks simultaneously.

Method of Application

Send your application to hr@sky-swift.com
NB: your subject is the position you have applied for.