No of Positions: 8
DUTIES AND RESPONSIBILITIES:
- Supervise call centre agents.
- Report to the call centre manager.
- Ensure calls are responded to at the appropriate time.
- Resolve and escalate customer’s issues on time.
- Carry out any other duties as when required by management.
- Bachelor’s Degree a plus
- At least 1 year experience in customer care.
- Must be an excellent communicator both in written and spoken. Proficient in Swahili & English, French and Arabic are an added advantage.
- Strong coordination skills and strategic mindset towards social media management.
- Express communication, teamwork and collaboration skills.
- Ability to solve problems, think logically, and strive for development and continuous learning.
- Ability to work on multiple tasks simultaneously.
Method of Application
Send your application to firstname.lastname@example.org
NB: your subject is the position you have applied for.