Team Leader Job at Sky-Swift 2020

No of Positions: 8

DUTIES AND RESPONSIBILITIES:

• Supervise call centre agents.
• Report to the call centre manager.
• Ensure calls are responded to at the appropriate time.
• Resolve and escalate customer’s issues on time.
• Carry out any other duties as when required by management.

Job requirements

• Bachelor’s Degree a plus
• At least 1 year experience in customer care.
• Must be an excellent communicator both in written and spoken. Proficient in Swahili & English, French and Arabic are an added advantage.
• Strong coordination skills and strategic mindset towards social media management.
• Express communication, teamwork and collaboration skills.
• Ability to solve problems, think logically, and strive for development and continuous learning.
• Ability to work on multiple tasks simultaneously.